Responsible Gambling Policy

We are committed to safer gambling and to helping players keep their play under control. At HotWins we prioritise player safety, responsible play and practical tools that let you choose how, when and how much you play. This page explains the protections we offer, the signs of problem gambling and where to get confidential support should you need it.

Player protection principles

We aim to provide a safe, transparent environment for adults who choose to gamble. Our approach focuses on prevention, clear information, easy access to safer‑gambling tools and timely support for anyone who may be at risk. Decisions about account restrictions or interventions are made with player welfare in mind.

Activity-control tools

Deposit limits

You can set daily, weekly and monthly deposit limits in your account settings. Limits are applied immediately and can help you control how much you spend. We also encourage regular reviews of your limits if your circumstances change.

Loss limits

Loss limits allow you to cap total net losses over a chosen period. Setting a loss limit helps keep play affordable and prevents chasing losses.

Time limits and session reminders

Use session timers and reality checks to receive regular reminders of how long you have been playing. You can choose to receive popups after a fixed time or set routine breaks to keep play in balance.

Account breaks and time-outs

If you need an immediate pause, you can activate a short time-out from your account. Time-outs are reversible after the selected period and are useful when you want a temporary break from play.

Self-exclusion

For longer-term support you can self-exclude for a defined period. During self-exclusion your account will be closed for real‑money play and access to promotions will be blocked. Self-exclusion can be extended if needed and will remain in place for the full period you choose.

Signs of problematic behaviour

Be aware of changes that could suggest gambling is becoming a problem. Common signs include increased time spent gambling, chasing losses, borrowing money to gamble, neglecting work or family, hiding gambling activity and feeling distressed about your play. If you notice these signs in yourself or someone close to you, consider using our tools or seeking help.

Tips for maintaining control

Set realistic deposit and loss limits and review them regularly. Use session reminders and plan ahead how much time and money you will spend. Keep gambling as a form of entertainment, not a way to make money. Avoid gambling when tired, stressed or under the influence of alcohol. If you feel urges to chase losses, take a time-out and talk to someone you trust.

Professional help and support organisations

If you need specialist, confidential support, contact organisations such as GambleAware, GamCare or your GP/NHS services. These organisations offer self-assessment tools, counselling and helplines. For immediate emotional support you can also contact Samaritans. If you want help applying safer‑gambling tools to your account, please contact our support team via the in-site help centre.