User Privacy Policy
This Privacy Policy explains how HotWins collects, uses and protects personal information when you create an account, use our site or otherwise interact with our services. We take your privacy seriously and set out below the types of data we process, why we process it and the choices available to you.
Types of data we collect
Personal data
When you register an account we collect personal information such as your name, date of birth, residential address, email address and telephone number. We also collect identity documents and proof of address where required to verify your identity and to meet legal obligations.
Technical data
We collect technical information necessary to provide the service, including your IP address, device and browser details, operating system, unique device identifiers and connection data. This helps us maintain security and ensure the site works on your device.
Transactional and activity data
We record transactional information such as deposits, withdrawals, payment method details and transaction history. We also log account activity including game play, bonuses redeemed, support interactions and any responsible-gambling settings you use.
How we use your information
We use your data to create and manage your account, process payments, verify your identity, detect and prevent fraud, comply with legal obligations, and provide customer support. Data is also used to operate the site securely, to investigate disputes and to enforce our terms and policies. Where permitted, we may use information to send essential service messages and account notifications.
Data protection practices
We protect data using appropriate technical and organisational measures such as encryption in transit, access controls, secure data centres and regular security reviews. Access to personal data is limited to staff and contractors who need it to perform their roles. We retain information only for as long as necessary for the purposes described and in line with applicable data protection laws.
Cookies and tracking technologies
We use cookies and similar technologies to make the site work, remember your preferences and to analyse how the site is used. Some cookies are essential for security and payment processing. Other cookies help us improve the service and deliver functionality. You can manage cookie preferences through your browser settings or via the cookie controls on our site.
User rights
You have rights over your personal data including the right to access, correct or object to processing, and in certain circumstances the right to request erasure or restriction of processing. You may also request a copy of personal data we hold in a commonly used electronic format.
Access, correction and deletion of data
To access, correct or request deletion of your data, contact our support team. We will verify your identity before responding to requests. Some data may be retained where required by law or to fulfil contractual obligations, such as records relating to financial transactions or investigations into suspected fraud.
Information sharing and third parties
We may share your information with trusted third parties who provide services on our behalf, such as payment processors, identity verification providers, fraud prevention services and technical hosting partners. We only share the data necessary for these services and require partners to treat your information securely. We may also disclose information where required by law or to protect our rights.
Privacy policy updates
We may update this policy from time to time. Material changes will be notified to you through the site or by email. For queries or to exercise your rights please contact [email protected].