Get in Touch With Our Team
Our support team is on hand to help with questions, account-related issues, technical concerns or general feedback. Whether you need help with deposits, withdrawals, KYC checks or setting limits, our agents can assist quickly via live chat and email. We aim to resolve routine enquiries promptly and will guide you through account checks, bonus queries and security matters. Use the contact channels below for fast, reliable assistance from our support centre.
| Department | Contact |
|---|---|
| Customer support | [email protected] · Live chat for instant help · Email replies usually under 1 working day |
| General enquiries | [email protected] · Account questions, KYC and billing enquiries, replies within 24 hours |
| Affiliate enquiries | [email protected] · Partnership and marketing contacts, new sign-ups and promo assets |
| Phone | +44 20 7946 0823 · Calls answered Mon-Fri, 09:00-18:00 · Call-back on request |
| Working hours | Live chat 24/7 · Email Mon-Fri, 09:00-18:00 · For payments and privacy use the dedicated channels |
Email Assistance
Email is the preferred contact method for detailed requests, account-related issues or when you need to send documents. Please write to [email protected] with a clear subject line, your account ID and up-to-date contact details to avoid delays. Attach any required documents and include a daytime phone number if you are happy to be contacted.
Send Us a Message
Response Time
Our support team aims to respond quickly. Most enquiries are answered within one business day. Simple account and payment questions are often resolved in a single reply, while more complex issues such as detailed KYC checks or dispute investigations may take longer depending on their nature and third party involvement. We appreciate your patience and will keep you updated throughout.
Feedback
Your feedback helps us improve HotWins. If you have suggestions, ideas or experience issues, please tell us - we read every message and use it to refine games, promotions and site features. Send your thoughts via [email protected], live chat or the help centre. We review submissions carefully and aim to act on common requests to make the site more user-friendly and fair for everyone.