Terms of Use

These Terms and Conditions set out the rules that govern your use of HotWins and the relationship between us and our users. They explain account responsibilities, eligibility, acceptable use of the platform, how promotions work, and the practical steps around deposits, withdrawals and dispute handling. By registering and using our services you confirm that you have read, understood and accepted these terms.

Account responsibilities

You are responsible for keeping your account details accurate and secure. This includes safeguarding your password and not sharing login details with others. We may ask you to verify your identity and address before allowing certain account actions, including withdrawals. If you believe your account has been compromised you must contact us immediately via [email protected]. We reserve the right to suspend, limit or close accounts where we suspect fraud, multi-accounting, abuse of promotions or breaches of these terms.

Eligibility requirements

Only persons who meet the eligibility criteria set out at registration may open an account. You must be of legal gambling age in your jurisdiction and allowed to play under local law. We do not accept registrations from residents of restricted territories and we may apply geo-location checks. A single account per person, household and IP address is permitted; additional accounts may be closed and funds withheld.

Acceptable platform use

Use of the platform must be lawful and honest. You must not attempt to manipulate games, use automated software or collude with other players. Chargebacks, money laundering and any form of fraudulent activity are prohibited. Breaches of acceptable use may result in account restrictions, forfeiture of winnings and reporting to relevant authorities where required.

General bonus and promotion rules

All promotions, bonuses and free spins are subject to specific promotional terms which sit alongside these general terms. Details such as eligibility, wagering requirements, game contribution, maximum bet limits while a bonus is active and expiry dates will be shown on each offer. We may exclude certain payment methods from promotions and we may void bonuses where we detect bonus abuse. Withdrawal requests may void active bonus balances in accordance with the promotion rules.

Deposits and withdrawals

We accept a range of payment methods appropriate for UK players, including major debit cards, recognised e-wallets and bank transfers. Deposits are usually applied instantly; withdrawals are subject to an internal verification review. We may apply a small processing fee to withdrawals as published in our cashier. For large or unusual transactions we may request additional documentation to comply with anti-money laundering and affordability checks, which can delay payment.

Verification and limits

Before processing withdrawals we may require identity and address documents. You can set personal deposit and loss limits from your account to manage play. We may also impose transaction limits where required by our policies or applicable law.

Dispute resolution

If you have a complaint please contact our support team via [email protected] so we can investigate. We operate an internal complaints procedure and will aim to resolve issues promptly. If a dispute cannot be resolved internally we will advise you on any independent avenues available under the applicable law or regulatory framework.

Updates to terms and conditions

We may update these terms from time to time to reflect changes in law, regulation or our services. Material changes will be notified via your account or email and the updated terms will be posted on the site. Continued use of the service after notice constitutes acceptance of the revised terms, so please check this page regularly.